Frequent Questions

Our goal is to make you happy! If you don't see an answer to a question that you have, please reach out, and Nate will get back to you super fast (unless he's in the middle of a VO2 track session or long bike ride, and then it might take slightly longer). 

How long does shipping take?

Most orders are processed and shipped within two to three business days. Shipping times can vary, based on where you live, but you should have your tri apparel approximately 4-8 business days from the date of order. 

What is your returns policy?

Our goal is happy customers! We offer a 30 day guarantee, during which you can return your apparel in like new condition for a refund or exchange. Return shipping is the responsibility of the customer. Please contact us if you would like to make a return for a refund or exchange. 

How much is shipping?

Our shipping costs are as follows: under $30 is $5.99, under $50 is $7.99, and over $50 is free. 

Do I pay sales tax on my order?

This depends on whether or not the state that you live in has a sales tax.

What product size should I order?

All of our products are unisex. This means that men should probably order their normal size, but women may want to size down. All products have a sizing guide, so please use this to help guide your purchase.

How can I contact you?

Email is the way to go, using info@uniqendurance.com

Where are you located?

UNIQ Endurance is based in Massachusetts.

I haven't received my order yet, what should I do?

Please reach out using email (info@uniqendurance.com) and we will help you out. 

Can you create custom designs?

Yes we can! Reach out and let us know what you want, and chances are we can create your idea. Custom designs will add a cost to the price of the shirt based on the time needed to create the design.